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You are at:  Home » How You Can Help » Become a Volunteer » Volunteer Intake/Reception Worker
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Volunteer Intake/Reception Worker

Volunteering at Times Change is a rewarding opportunity for someone interested in helping women to feel comfortable in the process of moving toward self-sufficiency. It is also an excellent learning opportunity for those considering study in a career/work counsellor program, or community service worker program, or interested in the non-profit sector.

Skills and Qualifications:

  • Experience answering telephone calls in a friendly and professional manner
  • An understanding of the services offered at Times Change
    (all volunteer applicants must attend the Getting Started orientation session)
  • An ability to remain calm when callers are anxious or persistent
  • An ability to prioritize and handle multiple tasks
  • English proficiency is a must
  • A background in counselling and/or assessment is an asset
  • A commitment to one (four hour) phone shift per week on a regular basis for a minimum of three months

Nature of Work:

  • Greeting clients in a warm and welcoming manner
  • Answering multiple telephone lines, forwarding calls, taking messages
  • Providing detailed information about Times Change services over the phone and in person
  • Helping clients assess which services best suit their needs
  • Registering clients into workshops
  • Scheduling computer time and individual appointments
  • Referring clients to a staff person when appropriate
  • Referring clients to external resources when appropriate
  • Recording data

Interested in applying?

Please forward a cover letter outlining why you are interested in volunteering as an Intake/Reception Worker at Times Change, along with a resume detailing your relevant experience to:

Katie, Intake/Outreach Coordinator

(416) 927-1900, ext. 222 - telephone
(416) 927-7212 - fax

365 Bloor Street East, Suite 1003
Toronto, Ontario  M4W 3L4

Click here for other volunteer opportunities at Times Change

Times Change Women's Employment Service
365 Bloor St. East, Suite 1003, Toronto, ON M4W 3L4
Telephone:(416) 927-1900, ext. 0

Service Hours:

Monday - Thursday 9:00 a.m. to 5:00 p.m.

Friday 9:00 a.m. to 2:30 p.m.

We are a perfume free environment.

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