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Volunteer Intake/Reception Worker

Volunteering at Times Change is a rewarding opportunity for someone interested in helping women to feel comfortable in the process of moving toward self-sufficiency. It is also an excellent learning opportunity for those considering study in a career/work counsellor program, or community service worker program, or interested in the non-profit sector.

Skills and Qualifications:

• Experience answering telephone calls in a friendly and professional manner
• An understanding of the services offered at Times Change
  (all volunteer applicants must attend the Getting Started orientation session)
• An ability to remain calm when callers are anxious or persistent
• An ability to prioritize and handle multiple tasks
• English proficiency is a must
• A background in counselling and/or assessment is an asset
• A commitment to one (four hour) phone shift per week on a regular basis for a minimum of three months

Nature of Work:

• Greeting clients in a warm and welcoming manner
• Answering multiple telephone lines, forwarding calls, taking messages
• Providing detailed information about Times Change services over the phone and in person
• Helping clients assess which services best suit their needs
• Registering clients into workshops
• Scheduling computer time and individual appointments
• Referring clients to a staff person when appropriate
• Referring clients to external resources when appropriate
• Recording data

Interested in applying?

Please forward a cover letter outlining why you are interested in volunteering as an Intake/Reception Worker at Times Change, along with a resume detailing your relevant experience to:

Katie, Intake/Outreach Coordinator

(416) 927-1900, ext. 222 - telephone
(416) 927-7212 - fax

365 Bloor Street East, Suite 1704
Toronto, Ontario  M4W 3L4

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